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Fast, reliable shipping across North America. Learn about our delivery options, processing times, and shipping policies.
Last Updated: October 1, 2025
5-7 Business Days
FREE on orders $50+
Otherwise $5.99
2-3 Business Days
$12.99
All orders
1 Business Day
$24.99
All orders
Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email with tracking information once your order ships. Please allow up to 24 hours for tracking information to become active.
During peak seasons and holidays, processing times may be extended by 1-2 additional business days. We'll notify you of any delays via email.
We currently ship to all locations across North America, including:
International shipping to select countries is available upon request. Additional customs fees, duties, and taxes may apply and are the responsibility of the customer. Contact our customer service team for international shipping quotes and availability.
Please ensure your shipping address is accurate and complete to avoid delivery delays:
We work with trusted shipping partners to ensure reliable delivery:
FedEx
UPS
Canada Post
USPS
If your package is lost or damaged during shipping, please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
Packages may be left at your door if no signature is required. We recommend being available during the delivery window or providing delivery instructions.
High-value orders may require a signature. If you're not available, the carrier will leave a notice with pickup instructions or attempt redelivery.
Packages returned to us due to incorrect addresses, refused delivery, or multiple failed delivery attempts will be held for 30 days. Customers are responsible for return shipping fees and any additional charges for reshipment.
Large or heavy items may require special shipping arrangements:
Certain products containing batteries, chemicals, or other regulated materials may have shipping restrictions:
Shipping costs are calculated based on:
Sales tax is calculated and collected at checkout based on your shipping address and local tax rates.
Customs duties, taxes, and brokerage fees are the responsibility of the customer and are not included in our pricing.
For shipping-related questions or issues, please contact our customer service team:
Hwinnerz Customer Support
Email: support@hwinnerz.com
Phone: +1 (555) 123-4567
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Response Time: Within 24 hours